Terms of service


Terms of Service for Koreoh

Effective Date: Thursday 27th March 2025

Welcome to Koreoh! These Terms of Service ("Terms") govern your use of the website koreoh.com ("Website") and the purchase of products from our store, which is owned and operated by BF Ecom LTD, a company registered in the United Kingdom. By accessing and using our Website, you agree to these Terms. If you do not agree with these Terms, please do not use our Website.

1. Business Information

  • Business Name: BF Ecom LTD

  • Website: koreoh.com

  • Company Registration Number: SC843086

  • Customer Support Contact: support@koreoh.com

2. Product Information

Koreoh sells a Face Lifting Sleep Bandage designed to improve skin appearance during sleep. For full details of the product, please refer to the product page on our Website.

3. Ordering and Payment

  • Order Process: To place an order, simply add items to your cart, proceed to checkout, and follow the prompts to complete your purchase.

  • Payment Methods: We accept payment via all major card processors such as Visa, American Express, Mastercard and more through our Payment processor Shopify Payments

  • Payment Security: We use industry-standard encryption and secure payment gateways to protect your financial information.

4. Shipping and Delivery

  • Free Shipping: Free shipping is available on select orders. This offer may be subject to minimum order requirements and geographical limitations. See our shipping policy for full details.

  • Shipping Costs: Shipping fees are calculated at checkout, based on your location and the shipping method you select.

  • Delivery Times: We aim to process and ship orders within [Insert shipping time, e.g., 1-3 business days]. Delivery times depend on your location.

  • International Shipping: We offer international shipping to select countries. Shipping times and fees may vary.

5. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you're not satisfied with your purchase for any reason, you may return it within 30 days of receipt for a full refund, provided the product is unused and in its original packaging. For more information on how to return a product, please refer to our Return and Refund Policy.

6. Return and Refund Policy

  • Returns: To initiate a return, please contact us at support@koreoh.com with your order details.

  • Refunds: Once we receive and inspect your returned item, a refund will be processed to your original payment method.

  • Exceptions: For hygiene reasons, some items may not be eligible for return if the packaging has been opened or if the product has been used.

7. Customer Accounts

Creating an account on our Website is optional but may allow you to track your orders, save preferences, and receive promotional updates. You are responsible for maintaining the confidentiality of your account details and agree to notify us immediately if your account is compromised.

8. Privacy and Data Protection (GDPR Compliance)

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). By using our Website, you consent to the collection and processing of your personal data as described in our Privacy Policy.

  • We collect personal data (such as name, address, email, and payment information) for the purpose of processing orders and providing customer support.

  • Your personal data is never shared with third parties without your consent, except for service providers involved in order fulfillment (e.g., payment processors, shipping carriers).

  • You have the right to request access to, rectification, or deletion of your personal data at any time. Please contact us at support@koreoh.com for more details.

9. Intellectual Property

  • All content on the Website, including but not limited to text, images, logos, and trademarks, is the property of Koreoh and protected by copyright laws.

  • You may not use, copy, or reproduce any content from the Website without prior written consent from Koreoh.

10. Limitations of Liability

To the extent permitted by law, Koreoh is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the Website or products purchased from the Website.

11. Prohibited Conduct

You agree not to:

  • Engage in any fraudulent or illegal activity through the Website.

  • Violate the rights of Koreoh or other users.

  • Use the Website in a manner that disrupts or interferes with its functioning.

12. Changes to Terms

Koreoh reserves the right to modify these Terms at any time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon posting. We encourage you to review these Terms periodically.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. Dispute Resolution

In the event of a dispute, we encourage you to contact us first atsupport@koreoh.com. If the issue cannot be resolved through direct communication, you may seek alternative dispute resolution options, including mediation or arbitration.

15. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: support@koreoh.com

End of Terms of Service